No matter the condition, it's a product refund less the return postage cost. However, we offer 100% free exchanges or returns for store credit.

<h3 id="what-is-your-refund-policy">What is your refund policy?</h3><h3 id="all-orders-from-wwwarchiesfootwearcom-can-be-returned-for-a-product-refund-less-the-return-postage-cost-within-60-days-of-delivery">All orders from <a href="//www.archiesfootwear.com" rel="noopener noreferrer" target="_blank">www.archiesfootwear.com</a> can be returned for a product refund less the return postage cost within 60 days of delivery.&#xA0;</h3><span id="isPasted" style="font-size:12pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">No matter the condition&#xA0;<span id="isPasted" style="font-size:12pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;font-size:12pt;font-family:Roboto,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#x2014; it&apos;s a product refund less the return postage cost.<h3 id="what-is-a-product-refund">What is a product refund?</h3>The refund will be on the cost of the product only. It does not include a refund of any original shipping costs.<span id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please see our&#xA0;<span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://support.archiesfootwear.com/en-US/summary-of-our-returns-policy-223987" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: rgb(74, 141, 249); text-decoration: none !important; user-select: auto;" target="_blank">Summary of Returns Policy</a> for the postage cost.We offer 100% free exchanges or store credit for our footwear - no matter the condition. We&apos;d be happy to help you with an exchange or a return for store credit if you prefer.&#xA0;How can I return my order for a refund?To return your order for a refund, follow these steps:Step 1: Get your order number (US12345) and the email used to place the order.Step 2: Complete our returns form: <a href="https://returns.archiesfootwear.com/#/" id="isPasted">https://returns.archiesfootwear.com/#/</a>Step 3: Print out the label and attach it to your parcel. Drop it off at your nearest Post Office. As soon as the info is in the system, the product refund less the return postage cost will be processed.&#xA0;If you need any assistance, contact our customer support team below<a href="https://support.archiesfootwear.com/en-US/contact" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yP402ZaGQR/COntact_us-65360147-2365-4eb5-b321-b9f6f4678c97.png" style="width: 201px;" class="fr-fic fr-dib fr-fil fr-rounded fr-shadow"></a>

Refunds for online orders

We do not offer refunds for retail purchases. Please contact the retailer for assistance.

Please contact the retailer for assistance if you would like a refund.&#xA0;Unfortunately, we are unable to refund retail purchases.&#xA0;However, if the retailer can&apos;t assist you, we can offer you an exchange instead.&#xA0;Conditions for a retail purchase exchange<ul><li style="font-size: 16px;">No matter the condition, the customer is required to cover the return postage cost.&#xA0;</li><li style="font-size: 16px;">We require proof of purchase before we can arrange an exchange.</li></ul>How can I exchange my order?Please contact our customer service team with the following info:Step 1: The name of the retailer and your proof of purchaseStep 2: Your shipping information and contact numberWe will then give you the address to post your pair to us. You will be responsible for letting us know once it&apos;s arrived at the warehouse.&#xA0;We will then provide you with a store credit for the value of the pair that you can use on our online store.If you need any assistance, contact our customer support team below.<a href="https://support.archiesfootwear.com/en-US/contact" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yP402ZaGQR/COntact_us-65360147-2365-4eb5-b321-b9f6f4678c97.png" style="width: 201px;" class="fr-fic fr-dib fr-fil fr-rounded fr-shadow"></a>

Refunds for retail purchases

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Exchanges for online orders

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Order Changes

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60-Day Comfort Guarantee and Returns Policy

How to wear in your Archies Flip Flops and Slides

Fitting Guide for Archies Flip Flops and Slides

Fitting Tips

Are Archies Flip Flops true to size?

What size flip flops do I order?

I'm a half size. Should I size up or down in Archies Flip Flops?

I have narrow feet, will these fit me?

I have wide feet, will these fit me?

I have average feet, will these fit me?

I have flat feet. Can I wear Archies Footwear products?

I have high arches. Can I wear Archies Flip Flops?

What is the perfect fit for Archies Flip Flops?

How to measure your foot length

How to stretch the strap of Archies Flip Flops

My flip flops don't seem wide enough. Do you make flip flops that have a wider fit?

Do Archies Flip Flops run big or small?

What is "toe clawing" or "toe grabbing" and why don't I get it in Archies Flip Flops?

Flip Flops Sizing Help

My flip flops are uncomfortable. Will this improve?

My straps are too tight - how to stretch them

My flip flops are squeaking, is there anything I can do to fix this?

Archies Flip Flops and the initial feeling of the arch support

My Archies Flip Flops feel like they are a little shiny on top, will this wear off?

My flip flops strap has loosened / stretched. Is there a way it can be tightened?

My flip flops are making a clapping / flopping sound

My Archies Flip Flops are too hard, what do I do?

Will my feet sweat in Archies Flip Flops?

How long will Archies Flip Flops last?

Cleaning instructions

Take care when walking down steep embankments in flip flops

Avoid leaving Archies Footwear in direct sunlight

Why do Archies Flip Flops have a tighter strap and is it good for you?

Tips for a Comfy Fit in Archies Flip Flops

Archies Flip Flops

What size should I choose for slides?

Should I choose the same size as my flip flops?

Slides Sizing Help

How to stretch the bands of Archies Slides

What to do if your heels are sliding out in our slides

My Archies Slides are too hard what do I do?

Tips for a Comfy Fit in Archies Slides

Archies Slides

Can I track my order?

What is the postage cost?

When will my order be shipped?

Do you ship to the USA?

How long will it take for me to receive my order?

Do you have express shipping?

Do you ship to APO/FPO/DPO addresses?

What card/methods do you accept for online payment?

Do you sell internationally?

Is there anywhere I can try them on before buying?

Sales Tax Liability

Purchasing and Shipping

Warranty Claims

Are Archies Flip Flops and Slides non-slip?

Are Archies Flip Flops and Slides water proof?

Do you recycle Archies Flip Flops and Slides?

Where are Archies Flip Flops and Slides made?

Are Archies Flip Flops and Slides vegan friendly?

What are Archies Flip Flops and Slides made from?

Are Archies Flip Flops and Slides hard or soft?

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Product Information

Are these good for people with bunions?

I don't have any injuries or problems with my feet, would these still be good for me?

Are these good for people with plantar fasciitis or heel spurs?

I normally wear orthotics, is it still ok that I wear Archies Flip Flops and/or Slides?