Refunds for retail purchasesUpdated 8 months ago

Please contact the retailer for assistance if you would like a refund. 

Unfortunately, we are unable to refund retail purchases. 

However, if the retailer can't assist you, we can offer you an exchange instead. 

Conditions for a retail purchase exchange

• No matter the condition, the customer is required to cover the return postage cost. 
• We require proof of purchase before we can arrange an exchange.

How can I exchange my order?

Please contact our customer service team with the following info:

Step 1: The name of the retailer and your proof of purchase

Step 2: Your shipping information and contact number

We will then give you the address to post your pair to us. You will be responsible for letting us know once it's arrived at the warehouse. We will then send you a gift card to the value of a pair that you can use on our online store. 

If you need any assistance, contact our customer support team below.