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USA | Archies Footwear FAQs

Do you have questions for Archies Footwear? Head over to our FAQs page to find handy info & chat with our team.

Archies Footwear - FAQs

Our slides are currently on pre-order on our website

Our shipments have arrived and we are fulfilling the slides pre-orders placed in April and May. As we have extremely high order volumes, we are experiencing delays in fulfillment times. 

If you placed a pre-order in April / May, please be assured that our warehouse is doing its best to get your order to you as soon as possible. 

As soon as it has been shipped, you'll receive a shipping confirmation email with the tracking number.

Where is my slides order?

Our footwear is true to size. We suggest you choose your standard running shoe size. 
You can also measure your foot length and use the size guide to find your perfect fit.

Click here: Size Guide

We offer 100% free exchanges for footwear in new condition. Feel free to send us your usual shoe size if you need more help.

Find my size

We suggest choosing your standard running shoe size for slides. 

Half sizes
Narrow or average feet - size down
Wide feet - size up

If you have a pair of our flip flops
If you have a snug fit in our flip flops with little space in front of your toes - choose the same size for slides.
If you have a relaxed fit in our flip flops with more space in front of your toes - choose a size down.
For fitting photos, see: Do I choose the same size as my flip flops?

What size should I choose for slides?

If you have a narrow foot and you're a half size, we recommend that you select the smaller size. For example, if you are a US 5.5, then select the US 5.

If you have a wide foot and you're a half size, we recommend that you select the larger size. For example, if you are a US 5.5, you would then select the US 6. 

We will be with you shortly!

I'm a half size - what size should I choose?

If your order has not yet been processed by our warehouse, it will be no problem to cancel or change it. 
 
So that we can check the status of your order, please send us the following info:

Your order number
The email associated with the order
The info that needs to be updated or changed

Change or cancel my order

To start your return, please use our Returns Portal. 🙂

Returns period: 30 days from delivery
Exchanges: 100% free for new condition
Store credit: 100% free for new condition
Refunds: no matter the condition - the customer pays the return postage cost
For more info: Summary of our returns policy

You'll need your full order number (US12345) and the email used to place the order. Please be sure to add the "US" and remove any #. 😀
Click here: Returns Portal
Our returns team will be in touch within 48 hours.

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