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USA | Archies Footwear FAQs

Do you have questions for Archies Footwear? Head over to our FAQs page to find handy info & chat with our team.

Archies Footwear - FAQs

Our footwear is true to size. We suggest you choose your standard running shoe size. 
You can also measure your foot length and use the size guide to find your perfect fit.

Click here: Size Guide

Half sizes - size up

If you have a pair of our flip flops and would like a pair of slides - choose the same size for slides.

For fitting photos, see: Do I choose the same size as my flip flops?

We offer 100% free exchanges for footwear. Feel free to send us your usual shoe size if you need more help.

Find my size

Hey 👋 

We would love to help you with some fit tips! 

Are your flip flops or slides feeling a but too tight/ snug? Watch this short video to see how to stretch the straps.

Flip Flops Strap Stretching video click here

Slides Strap Stretching video click here 

And for all other fitting tips click here 

If you would like to chat to our fitting experts just wait here and we will be in touch right away! 

Chat to you shortly, 
The Archies Team

Fit Tips

G'day, 

To start your exchange or refund, please use our Returns Portal. 🙂

You'll need your full order number (US12345) and the email used to place the order. 

If you don't know your order number you can click back on this chat icon and select 'Track and Manage my order', enter your details and select return on the product you wish to return. Alternatively, our team will be with you shortly to help. 

Summary of Policy 
Returns period: 60 days from delivery
Exchanges: 100% free - no matter the condition
Store credit: 100% free - no matter the condition
Refunds: no matter the condition - the refund is a product refund less the return postage cost
For more info: Summary of our returns policy

Cheers,
The Archies Team

Exchanges, refunds or store credit

Hello 👋

Our team will be with you shortly. In the meantime can you please send us the following information regarding your warranty claim? 

- Full Name:
- Email address used to place the order:
- The product:

Once we have this information our team will be in touch with the next steps to take to process this warranty claim. 

Thanks,
The Archies Team

Warranty Claim 

If your order has not yet been processed by our warehouse, it will be no problem to cancel or change it. 
 
So that we can check the status of your order, please send us the following info:

Your order number
The email associated with the order
The info that needs to be updated or changed

Get more information

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