Refunds for online ordersUpdated 3 days ago

What is your refund policy?

All orders from www.archiesfootwear.com can be returned for a product refund less the return postage cost within 60 days of delivery. 

No matter the condition — it's a product refund less the return postage cost.

What is a product refund?

Refunds include the product price and any applicable tax (excluding original shipping costs), with return postage deducted, regardless of the item’s condition.

Please see our Summary of Returns Policy for the postage cost.

We offer 100% free exchanges or store credit for our footwear - no matter the condition. We'd be happy to help you with an exchange or a return for store credit if you prefer. 

How can I return my order for a refund?

To return your order for a refund, follow these steps:

Step 1: Get your order number (US12345) and the email used to place the order.

Step 2: Complete our returns form: archiesfootwear.com/apps/returns

Step 3: Print out the label and attach it to your parcel. Drop it off at your nearest Post Office. As soon as the info is in the system, the product refund less the return postage cost will be processed. 

If you need any assistance, contact our customer support team below